mobilityamerica.comrequires a signature when your package is delivered. This is a safety measure designed to ensure that you have received your order. For example, if your package is simply left outside without your signature, there is an increased potential for loss. We will be happy to ship to your place of business or another location that is more convenient for you. You can change your ship to location for any, or all of the items in your cart. Although we do not recommend it. If you would like to accept full liability for the delivery of your package(s), you may elect to waive the Required Signature in your shopping cart. However, if your package is delivered without a Signature Required, you will still be liable, even if the package is gone when you get home.

The Motor freight company would notify the buyer within 48 hours prior to delivery.

As you place items in your shopping cart, our shopping cart immediately calculates shipping for that item.

Please note: customers will receive less than full credit on any merchandise returned to sender as either refused or undeliverable (other than freight damaged goods) due to return shipping charges.

mobilityamerica.com offers White Glove service. Our normal motor freight delivery includes `curbside` service. We will be happy to provide our White Glove Service which includes delivery into your home, unpacking and carton removal. There is an additional charge for this service so please give us a call toll free at 1-800-987-6791 and we will be happy to quote a specific charge for any particular order.

Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy:

Please include a detailed written description of the defect or problem and how to replicate it. This will help expedite the return process. Caution: merchandise found to be non-defective shall incur a minimum 15% restocking fee. Merchandise must include all factory packed accessories in the original carton. Incomplete returns will receive a credit reflecting any missing accessories.

The customer is responsible for the return shipping to our warehouse. In the case of a defective exchange, mobilityamerica.com will provide and pay for the outbound shipping for replaced merchandise. Returned merchandise must arrive no later than 30 days after issuance of a Return Authorization Number.

Cancellations have No fee if requested before we issue shipping instructions to our warehouse. In order to help us cancel your order before we begin the shipping process, please contact us: